Terms of Service

Welcome to Tornza! We’re delighted to have you here and want to make your shopping experience as smooth and enjoyable as possible. By accessing our website, browsing products, or placing orders, you agree to the following terms and conditions.

1. Your Agreement with Us

By using this website or making a purchase, you confirm that you’ve read, understood, and agreed to be legally bound by these Terms of Service. These terms are designed to ensure fair treatment, transparency, and a consistent experience for all customers.

2. Payment Methods

To keep things simple and secure for everyone, we exclusively accept PayPal for all transactions. You may use your PayPal balance, linked bank account, or associated credit/debit card. Orders are only processed after successful payment confirmation.

We do not accept other payment methods such as wire transfers, COD, or third-party platforms.

3. Order Handling and Delivery

All orders are prepared with care and processed within 1 to 3 business days after payment verification.
We partner with trusted carriers to ensure your order arrives safely.
Estimated delivery time is approximately 14 days after shipment.
Please note that delivery times may vary due to customs clearance, local postal delays, or unforeseen circumstances beyond our control.

We will provide a tracking number once your order has shipped so you can monitor the delivery progress.

4. Returns and Customer Satisfaction

Your satisfaction is important to us. If you receive an item that is defective, damaged, or significantly different from what you ordered:

Contact us within 48 hours of receiving the item.
Provide clear photos and order details so we can assess the issue.
If approved, we will offer an exchange or refund in accordance with our Return & Exchanges Policy.

We do not accept returns for reasons such as size dissatisfaction or change of mind, unless otherwise stated.

5. Your Responsibilities

To help us serve you better, please:

Ensure that your shipping address and contact details are complete and accurate.
Monitor your email for order confirmations and shipping updates.
Keep your PayPal account in good standing to avoid payment issues.

Mistakes in order information may cause delays or delivery failures that we cannot be held responsible for.

6. Intellectual Property

All content on the Tornza website — including but not limited to text, graphics, product descriptions, photos, and logos — is the exclusive property of Tornza and protected by copyright and trademark laws. Unauthorized use, copying, or redistribution is strictly prohibited.

7. Limitation of Liability

Tornza is not responsible for:

Indirect, incidental, or consequential damages arising from the use of our products or website
Losses due to external factors like shipping delays or website downtime
Errors in order processing caused by incorrect information submitted by the customer

While we do our best to ensure a seamless experience, occasional technical or logistical issues may occur.

8. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Updated terms will be posted on this page. Continued use of our services after changes are made constitutes your acceptance of those updates.

We recommend checking this page periodically to stay informed of your rights and obligations.