Shipping Policy

At Tornza, we understand that timely, safe delivery is an essential part of your shopping experience. This policy outlines what you can expect when placing an order with us, from preparation to arrival.

Order Processing

Once your payment is successfully confirmed via PayPal, our team promptly begins processing your order.

Processing Time: 1 to 3 business days
Each item is carefully inspected and securely packaged before shipment.
You’ll receive a confirmation email when your order has been shipped.

Please note that orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

After your order has been dispatched, delivery usually takes around 14 days. However, actual delivery times may vary depending on several factors, such as:

Your delivery location
Local postal service efficiency
Customs inspections or public holidays
Unforeseen events or natural delays

We recommend monitoring the tracking information provided to stay updated on the status of your package.

Shipping Methods

We work with trusted logistics partners to ensure your package arrives safely and in good condition.

A tracking number will be sent to your email (when applicable) once your order ships.
Not all shipping methods include tracking in every country, but we strive to provide updates wherever possible.

Shipping Costs

Shipping fees are calculated during checkout based on your location and the weight/size of your order.

We aim to offer fair and competitive shipping rates without compromising the safety of your items.
Any applicable shipping costs will be clearly displayed before you confirm your purchase.

International Shipping

We ship to a wide range of countries around the world. For international orders:

Customs duties, taxes, or import charges (if applicable) are the responsibility of the recipient.
We cannot mark packages as gifts or undervalue them to avoid customs duties, as this would violate international shipping laws.
Delays caused by customs clearance are outside of our control, but we are happy to assist if issues arise.

Delivery Issues

If you experience any of the following:

Your order hasn’t arrived within the expected timeframe
The tracking information shows no movement
You receive a damaged or incomplete package

Please contact us as soon as possible. We’ll help investigate and work with the courier to resolve the issue. In cases of loss or damage during transit, we may offer a replacement or refund, depending on the situation.